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Work with Quarantined Files

You can delete or restore messages or files that have been isolated due to the detection of malware.

Duplicate listings for quarantined items display in the AV Exchange E-mail Protection tab if monitoring for security issues is performed both when messages are received by the Exchange server and delivered by the Exchange server. For example, if a user sends an e-mail message to another user in the same network with an attachment that contains a virus, this may be quarantined both when the originator sends the message and when the recipient receives the message. As a result, the same infected file may be listed twice.

In the navigation pane, click Configuration > Security Manager > Quarantine Management.
In the Quarantine Management screen, click the AV Defender tab.

Two tabs are available depending on the configuration of your AV Defender profile:

AV Modules: For conventional email protection.
AV Exchange E-mail Protection: When using the Exchange E-mail Protection Module.

To filter the list of quarantined files:

Click Show Filter.
Select any criteria to display:

SO: Quarantined files within a specific SO.
Customers/Sites: Quarantined files within a specific customer or site.
Action Status: Quarantined files for a specific security concern.
Search by: Quarantined files by Device, Last Logged in User, Quarantine Date, Quarantine Date Range, or File Quarantined.

Click Reset Filter to remove your criteria. Click Hide Filter to remove the selection.

Select the check box next to the file that you want to manage.
Select management options:

Delete: Permanently remove the quarantined file from the system.
Restore: Restore the quarantined file to the original location without modification. If a file with the same filename currently exists in the original location, it will be overwritten.

For further product information and training, visit the N-able Resource Center.