N-able by SolarWinds is the global leading provider of complete IT management and Automation solutions for Managed Service Providers (MSPs). N-able's award-winning N-central® is the industry's #1 RMM and MSP Service Automation Platform. N-able has a proven track record of helping MSPs standardize and automate the setup and delivery of IT services in order to achieve true scalability. N-central is backed by the most comprehensive business enablement support services available today and the industry's only Freemium licensing model. Thousands of MSPs use N-able solutions to deliver scalable, flexible, profitable managed services to over 100,000 SMBs worldwide. With offices in North America, the Netherlands and Australia, N-able is 100% channel-friendly and maintains strategic partnerships with Microsoft, Intel, IBM, CA, and Cisco among others.
The N-able NOC and Service Desk Operations Book
Understanding the best industry practices for building, maintaining and maximizing the efficiencies and effectiveness of your NOC and Service Desk operations are the foundation for building managed service offerings.
The previous sections covered the key requirements to consider when determining a service location including infrastructure design and the tools that enable managed service delivery.
This next section covers the deliverables, along with the client-facing requirements necessary for effective service delivery. These considerations include managing:
- The single point of contact for end users
- Incident management and resolution
- Maintaining Service Level Agreements (SLA)
Register now to download the next installment of this invaluable MSP resource.