Managed Services Runbook: Chapter 1

The N-able NOC and Service Desk Operations Book

Learn the best industry practices for building, maintaining and maximizing the efficiencies and effectiveness of your NOC and Service Desk operations as the foundation for building managed service offerings.

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Covering the key fundamentals of infrastructure design, hardware and the technology and tools that will enable service delivery, this sections outlines;

  • The differences between a NOC and a service desk
  • Infrastructure design considerations
  • Service location & environmental requirements
  • Security, remote access and connectivity considerations
  • Disaster preparedness and business continuity requirements

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About N-able

N-able by SolarWinds is the global leading provider of complete IT management and Automation solutions for Managed Service Providers (MSPs). N-able's award-winning N-central® is the industry's #1 RMM and MSP Service Automation Platform. N-able has a proven track record of helping MSPs standardize and automate the setup and delivery of IT services in order to achieve true scalability. N-central is backed by the most comprehensive business enablement support services available today and the industry's only Freemium licensing model. Thousands of MSPs use N-able solutions to deliver scalable, flexible, profitable managed services to over 100,000 SMBs worldwide. With offices in North America, the Netherlands and Australia, N-able is 100% channel-friendly and maintains strategic partnerships with Microsoft, Intel, IBM, CA, and Cisco among others.
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