Manage downtime for customer devices
Downtime is the period when devices are in a Disconnected state. Ordinarily, downtime settings are defined for each individual device, however you can also configure a maintenance window to set the downtime for all of a customer's devices. This enables you to place all of a customer's devices into downtime to perform network maintenance on the customer site.
This procedure can only be performed at the SO or Customer-level.
- Click Views > All Devices.
- Click the checkbox at the top next to the Site label to select all devices.
- Click Add Task > Maintenance > Add a new maintenance window > Downtime.
- Enter a name for downtime and configure the schedule.
- Click Save.
At the configured time, all devices are taken offline for the duration specified.