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Manage downtime for customer devices

Downtime is the period when devices are in a Disconnected state. Ordinarily, downtime settings are defined for each individual device, however you can also configure a maintenance window to set the downtime for all of a customer's devices. This enables you to place all of a customer's devices into downtime to perform network maintenance on the customer site.

This procedure can only be performed at the SO or Customer-level.

  1. Click ViewsAll Devices.
  2. Click the checkbox at the top next to the Site label to select all devices.
  3. Click Add TaskMaintenanceAdd a new maintenance window > Downtime.
  4. Enter a name for downtime and configure the schedule.
  5. Click Save.

At the configured time, all devices are taken offline for the duration specified.