> Administration > NetworkSetup > Network Setup

Network Setup

The following feature is only available at the System or Product Administrator level. SO and Customer or Site level accounts cannot access this feature.

Network Setup let you configure the network addresses for the MSP N-central server. When you click Network Setup, MSP N-central will display the current network configuration of the server. Displaying this information will help you to determine which properties need to be modified.

The Hostname (FQDN of the MSP N-central server) configured on this screen will be applied to those properties requiring access to the server. These are found in the following:

Default settings for Agents and Probes

Click Defaults > Appliance Settings > Communication Settings > Server Address.

Agent settings for a device

When editing a single managed device, click Settings > Local Agent > Communication Settings > Server Address.

Probe settings

Click Administration > Probes > System Communication > Endpoint Network Address.

Modifying the Network Setup

You can modify your network setup to facilitate communication between the MSP N-central server and your network. You can use either Static or Dynamic Host Configuration Protocol (DHCP) settings depending on your network configuration with the Static option normally selected by default.

If you select the Static option, you must manually configure the MSP N-central server by typing the values in the mandatory fields. If applicable to your network, type appropriate values in the Secondary DNS and the Mail Relay Server fields.

The DHCP option is used when you have a DHCP server and you want to automatically configure network settings. The MSP N-central server will look for a DHCP server that will assign the IP Address, Netmask, Default Gateway, Primary DNS, and Secondary DNS values.

Modify the Network Setup using Static settings

The following feature is only available at the System or Product Administrator level. SO and Customer or Site level accounts cannot access this feature.

  1. In the navigation pane, click Administration > Network Setup.
  2. In the Network Setup screen, select Static for the Address Assignment.
  3. If required, select Enable Channel Bonding to combine two Ethernet interface cards. The combined interface cards will double the bandwidth for data transfer and provides redundancy. The IP address that you configure will be assigned to both cards.
  4. This field is only enabled if you have two Ethernet interface cards.

  5. In the Hostname field, type the fully qualified domain name (FQDN) of the MSP N-central server. The specified hostname must resolve the server's Internet IP address or MSP N-central cannot send any e-mails.
  6. ncentral.n-able.com

  7. Type the MSP N-central server's Public IP Address.
  8. Type the MSP N-central server's Private IP Address.

    The Public IP Address and the Private IP Address will be the same if the MSP N-central server is on the internet and is not behind a firewall.

    If you selected Enable channel bonding, MSP N-central assigns the IP address to the first two Ethernet interface cards that are on the MSP N-central server.

    You must ensure that the MSP N-central server is on the same subnet as the default gateway.

  9. In the Netmask field, type the network mask for the subnet on which the MSP N-central server and the default gateway reside.
  10. Type the Default Gateway IP address.
  11. You must ensure that the default gateway is on the same subnet as the MSP N-central server.

  12. Type the IP address for the Primary DNS server to establish a connection to the MSP N-central server.
  13. If the configured IP address is inaccurate, MSP N-central cannot perform FQDN lookups or send e-mails.

  14. If required, type the IP address for a Secondary DNS server.
  15. If the configured IP address is inaccurate and the primary DNS server is down, MSP N-central cannot perform FQDN lookups or send e-mails.

  16. Select the appropriate Time Zone for the MSP N-central server.
  17. In the Time Server (NTP) field, type the hostname or IP address of the Network Time Protocol (NTP) server. This is the server to which the MSP N-central server connects in order to synchronize its clock.

    The time is automatically synchronized daily. The time server can reside on either the local network or the Internet. To use a time server that is on the Internet, your network must allow time requests to be sent over the Internet.

    The default time server is time.nrc.ca, the National Research Council atomic clock located in Ottawa, Ontario, Canada. Other suggested NTP servers are:

    • time-b.nist.gov- the National Institute of Standards and Technology in Boulder, Colorado, USA.
    • time-c.nist.gov- the National Institute of Standards and Technology in Boulder, Colorado, USA.
    • sundial.columbia.edu- Columbia University in New York, NY, USA.
    • clock.psu.edu- Pennsylvania State University in University Park, PA, USA.
  18. Click Synchronize and Save.

Modify the Network Setup using DHCP settings

The following feature is only available at the System or Product Administrator level. SO and Customer or Site level accounts cannot access this feature.

  1. In the navigation pane, click Administration > Network Setup.
  2. In the Network Setup screen, select DHCP for the Address Assignment.
  3. Unless issues prevent it from doing so, the DHCP server will automatically assign IP addresses.
  4. Select Obtain FQDN from DHCP server to configure MSP N-central to return a Fully Qualified Domain Name (FQDN), the full name of the server, containing its hostname and its domain name, click Save.