> Administration > PSA Integration > Creating and Tickets from the Audit Trail

Creating and Tickets from the Audit Trail

The Audit Trail provides a log of all recent actions on a managed device. When creating a new ticket, the Audit Trail allows you to select multiple issues and include them in a single ticket.

Create a ticket from the Audit Trail

  1. Open the Audit Trail for any managed device by doing the following:
    1. Open Device Details for any device by clicking the device Name in the All Devices screen.
    2. On Device Details, locate Audit Trail in the upper right-hand corner and click it to open the Audit Trail as a pop-up in the middle of the screen.
  2. In the Audit Trail, select one or more issues to include in the new ticket. The Create New button becomes active after a selection is made.
  3. Click Create Ticket.
  4. Specify a Title for the ticket.
  5. Optionally, provide a Description and Note.
  6. Specify an existing Ticketing Recipient and click OK.

Update ticket from the Audit Trail

  1. Open the Audit Trail for any managed device by doing the following:
    1. Open Device Details for any device by clicking the device Name in the All Devices screen.
    2. On Device Details, locate Audit Trail in the upper right-hand corner and click it to open the Audit Trail.
  2. In the Audit Trail, select one or more issues to include in the new ticket. The Update Ticket button becomes active after a selection is made.

    Select the checkbox next to Date to select all issues.

  3. Click Update Ticket.
  4. Click Select Ticket and make a selection from the tickets provided and click OK.