If there is a persistent networking or configuration issue preventing tickets from being created in the PSA, MSP N-central will turn off the PSA connection. Every 15 minutes after MSP N-central turns off the PSA, it will automatically try to turn it on and resume the connection.
You can also manually reconnect the PSA after a failure.
To reconnect PSA after a failure
- (missing or bad snippet)PSA Integration.
- Next to Choose your PSA Solution, move the switch to the right to turn the PSA connection to ON.