> Administration > PSA Integration > Create a Ticket

Create a Ticket

You can create a ticket in several ways, as described in the procedures below.

Create a ticket via the Active Issues windows

  1. (missing or bad snippet)Active Issues.
  2. Click Create in the Ticketing column of the target device.

    MSP N-central will log in to the PSA software to create a new ticket. The ticket number will be displayed when you click Ticket ID.

    A status is available when you roll over the Ticket ID number.

Create a ticket via the Audit Trail

  1. Open the Audit Trail for any managed device by doing the following:
    1. Open Device Details for any device by clicking the device Name in the All Devices screen.
    2. On Device Details, locate Audit Trail in the upper right-hand corner and click it to open the Audit Trail as a pop-up in the middle of the screen.
  2. In the Audit Trail, select one or more issues to include in the new ticket. The Create New button becomes active after a selection is made.
  3. Click Create Ticket.
  4. Specify a Title for the ticket.
  5. Optionally, provide a Description.
  6. Optionally, provide a Note.
  7. Specify an existing Ticketing Recipient and click OK.

The Audit Trail appears with the new ticket first in the list.