> Administration > Service Organizations > Service Organizations

Service Organizations

The following feature is only available at the System or Product Administrator level. SO and Customer or Site level accounts cannot access this feature.

Depending on your licensing agreement, you can add SOs to MSP N-central, edit company details, contact information, limits, and notification templates, and add or edit some of the details of SO Admin accounts. You can also allow SOs to manage the password settings that are applied to all of the accounts in the system.

As the Product Administrator, you can add an SO and configure unique profiles unique. You must add an SO before you can configure notification and correlated notification templates. After you add an SO, you can add SO Admin accounts to the SO.

Deleting a Service Organization account will delete associated customers/sites, WSUS groups, devices, probes, notifications, rules and users.

Add a Service Organization

  1. In the navigation pane, click Administration > Service Organizations.
  2. Click Add.
  3. Under Details, type the name, telephone number, and address of the Service Organization.
  4. Under Localization Defaults, select the Currency, Paper Size, and Number Formatting defaults for this Service Organization.

    Accounts can specify preferred paper size and number formatting by editing their profile.

  5. Under Contact Information, type the name, telephone number, and e-mail address of the contact person at the company.
  6. Select Automatically Disconnect Workstations to set the default setting for automatically disconnecting agent-monitored workstations if they shut down or if they do not communicate with the central server within a specified time frame.
  7. Click Save and Continue.
  8. Configure the limits for the Service Organization and click Finish.

The limits are applied to all accounts: SO Admin, SO User, Admin, User, and Customer Dashboard User (CDU).

Edit an SO

  1. In the navigation pane, click Administration > Service Organizations.
  2. In the Name column, click the name of the Service Organization that you would like to edit.
  3. Select the tabs and update the required fields and click OK:
    • Details, which allows you to edit the company information, localization defaults, contact information, and automatic workstation disconnect settings.
    • Limits, which allows you to edit the Service Organization limits for accounts, agents, devices, probes, and agents.