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Service Organization Properties

The following feature is only available at the System or Product Administrator level. SO and Customer or Site level accounts cannot access this feature.

Service Organizations consist of a large number of properties including:

Details

Property Description
External ID 1 Any alternate identification string that is used to identify the Service Organization.
External ID 2 A secondary alternate identification string that is used to identify the Service Organization.
Telephone The main telephone number to be used to contact the organization.
Street 1 The primary street address of the organization.
Street 2 The secondary street address of the organization.
City The city in which the organization is located.
State/Province The state or province in which the organization is located.
ZIP/Postal Code The reference code used by the mail service where the organization is located.
Country The country in which the organization is located.

Contact Information

Property Description
First Name The proper name of the person designated as the contact individual for the organization.
Last Name The surname of the person designated as the contact individual for the organization.
Title The position or organizational title of the contact individual.
Department The section or division of the contact individual.
Telephone The telephone number of the person designated as the contact individual for the organization.
Ext The telephone extension of the contact individual.
Email The email address of the contact individual.

Limits

The following are used to configure the licensing restrictions for all customers or sites within the Service Organization. The limits indicate the number of managed devices on which specific MSP N-central features can be installed. The Maximum column indicates the current system limits for each feature.

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Property Maximum
AV Defender Nodes 10
Attended Remote Control Licenses 0
Backup Manager Server Advanced Licenses 5
Backup Manager SBS Licenses 5
Backup Manager Server Standard Licenses 5
Backup Manager Workstation Licenses 5
Essential Mode Devices 111
Mobile Devices 5
Professional Mode Devices 111
Security Manager Nodes 0
Microsoft Patch Management on Essentials Licensesx 10
Probes 0
Third Party Patch Management (Professional and Essentials) Licenses 10

Limits are applied to all accounts within the Service Organization (SO Admin, SO User, Admin, User, and Customer Dashboard User).

Localization

Accounts within a Service Organization (for example, an SO Admin or an SO Tech account) can over-ride these settings by configuring their own preferred paper size and number formatting by editing their Customer/Site Profile.

Property Description
Currency The type of currency to be used (either Dollar or Euro) for the organization.
Paper Size The size of paper to be used in reports (either Letter of A4).
Number Formatting The formatting of numeric digits defining the characters used as the thousands separator and the decimal separator (either 1,234.56 or 1 234,56 or 1.234,56).

To apply the default localization properties to any existing Customers or Sites within the Service Organization, select the check boxes in the Propagate column that correspond to each individual property.

Options

It is strongly recommended that this property be enabled to ensure that the Active Issues view does not display excessive numbers of Agent Status failures every time that laptops or workstations are turned off.

Property Description
Automatically Disconnect Laptops and Workstations Select the default setting for automatically disconnecting Agent-monitored laptop and workstation computers if they shut down or if they do not communicate with the MSP N-central server within a specified time frame.

To apply this setting to existing Customers or Sites within the SO, select the check box in the Propagate column.