> Attended Remote Control > Responding to Requests for Remote Desktop Support

Responding to Requests for Remote Desktop Support

Using Attended Remote Control, you can easily and securely connect to customer's computers to resolve help desk issues quickly. When a customer requests remote desktop support, their request is added to a list that you can monitor and to which you can respond.

The Attended Remote Control view displays a list of all customers requesting remote desktop support. You can accept or deny the requests to provide the necessary help.

The following requirements must be met in order to respond to requests for remote desktop support:

  • You must be available to respond to requests for remote desktop support. If you are not available, the Attended Remote Control link will not appear in the navigation pane. For information or to specify this preference, refer to Updating Your User Profile.
  • In your browser's security settings, Scripting of Java applets, and Run ActiveX controls and plug-ins options must be enabled.
  • J2SE Runtime Environment 5.0 update 6 must be installed.
  • Your browser must be configured to allow pop-ups.
  • If you have a firewall installed, it must be configured to allow HTTPS connections over port 443 or HTTP connections over port 80. You may also need to configure your firewall settings to allow the application to connect to the internet.