> Configuration > Mobile Device Management > Tracking the Location of Mobile Devices with N-central

Track the location of mobile devices

You can locate a mobile device within MSP N-central. In the event that a user loses their mobile device, using MSP N-central tracking, you can pinpoint its location. To do this, you need to enable tracking of the device within MSP N-central.

  1. Click ViewsAll Devices and click the Mobile Devices tab.
  2. Select the check box next to the devices that you want to track.
  3. Click Tracking, then Enable.

You will now be able to use the Show Location feature to determine the location of a mobile device.

Mobile device users may disable location tracking directly on the device itself which will prevent MSP N-central from tracking the device even if you enable the feature.

Locate a lost mobile device

If a user reports a missing mobile device, use the MSP N-central tracking to locate it. When tracking is enabled, the device reports its GPS location and reports to MSP N-central. You can view the location on a map.

  1. Click ViewsAll Devices and click the Mobile Devices tab.
  2. Select the check box next to the devices you want to locate and click Show Location.

An interactive map appears and displays the location of the selected mobile devices. Use the mouse scroll wheel to zoom in and out.

Mark the lost or found status of mobile devices

If a user loses the mobile device, you can mark it as lost. This enables you to quickly find and list lost devices for audit purposes. If the user finds the device, you can change the status back to Not Lost.

  1. Click ViewsAll Devices and click the Mobile Devices tab.
  2. Select the check box next to the devices that you want to mark the status.
  3. Click Tracking.
  4. Select Lost or Found depending on the status you want indicated.

In the Features column, the icon changes depending on your selection. If there are many mobile devices, it will be easy to see which are lost. You can also use the Filter selections to find lost devices.