> Probes and Agents > Agents > Install a Windows Agent

Install a Windows Agent

Before you can use MSP N-central to monitor and manage computers at a customer's site, you need to install the agent. The Windows agent monitors local services and reports any issues. The agent also used with Patch Manager to communicate with the Windows Update server to request a lists of available updates for the device.

For Windows and MacOS clients there are customer-specific installers. There are also generic system installers.

The customer-specific installers come pre-configured with the information needed to automatically create a device. Activation keys, customer names, or the IP address of your MSP N-central server are not required. As the customer-specific installers are very easy to use, we recommend that you make them your first choice when downloading the agent or probe software.

Generic system installers are available for all types of supported agents and probes. These require you to specify either the activation key, or the IP address of your MSP N-central server and a customer name or customer ID. These installers are useful when you want to keep a copy of a certain version of the agent or probe offline.

You need a device's Agent activation key to install the agent software. Activation keys are located on the All Devices view. To copy the Agent activation key, hover your mouse over the key icon and copy.

For a list of supported Windows versions see the bottom of this topic.

  1. Click ActionsDownload Agent/Probe.
  2. For the specific customer in the Windows Agent column, click Download Windows Agent.
  3. Launch the installer and follow the instructions to complete the installation.
  4. Follow the instructions on the install screens to complete the agent installation.
  5. If a Windows Agent has already been installed, you will be offered the option to uninstall it before continuing with the installation of the new Agent. If the Remove the Program screen is displayed, click Remove to uninstall the existing Agent. When the existing Agent has been successfully removed, you will need to click Finish to continue installing the new Agent.

The agent software installs and communicates with the MSP N-central server.

Supported versions of Microsoft Windows

Windows Agents require both:

  • Microsoft .NET Framework 2.0.50727 (or later)
  • Microsoft .NET Framework 4.x (or later)
Windows Server 2016
  • 2016 Standard

Windows Server 2012

  • R2 Datacenter
  • R2 Essentials
  • R2 Foundation
  • R2 Standard
  • Datacenter 64-bit Edition
  • Essentials 64-bit Edition
  • Foundation 64-bit Edition
  • Standard 64-bit Edition
  • Storage Server 2012 Enterprise 64-bit Edition
  • Storage Server 2012 Express 64-bit Edition
  • Storage Server 2012 Standard 64-bit Edition
  • Storage Server 2012 Workgroup 64-bit Edition

Windows Server 2008

  • Microsoft Windows 2008
  • Datacenter Server
  • Datacenter Server without Hyper-V
  • Enterprise Server
  • Enterprise Server without Hyper-V
  • Essential Business Server
  • Foundation Server
  • R2 Datacenter Server
  • R2 Enterprise Server
  • R2 Foundation Server
  • R2 Standard Server
  • R2 Web Server
  • Small Business Server
  • Standard Server
  • Standard Server without Hyper-V
  • Standard Server 64-bit Edition
  • Web Server

There are a number of requirements to install Windows Agents on a server using Windows Server 2008 R2 Server Core 64-bit.

  • The operating system must be Windows Server 2008 R2 Server Core 64-bit SP1 or later.
  • .NET Framework 4 for Server Core (64-bit) must be installed.
  • .NET Framework 2 must be enabled using this command: start /w ocsetup NetFx2-ServerCore-WOW64

Microsoft Windows Hyper-V

  • Server 2012 64-bit Edition
  • Server 2008 R2
  • Hyper-V Server 2008

Windows 10

  • Microsoft Windows 10 Enterprise & Professional
  • Education editions

Windows 8 and 8.1

  • 8.1 Enterprise
  • 8.1 Enterprise 64-bit Edition
  • 8.1 Professional
  • 8.1 Professional 64-bit Edition
  • 8 Enterprise
  • 8 Enterprise 64-bit Edition
  • 8 Professional
  • 8 Professional 64-bit Edition
  • 8 64-bit Edition

Windows 7

  • Enterprise & Professional
  • Ultimate

Windows Vista

  • Vista Business
  • Vista Enterprise
  • Vista Ultimate

Other Windows versions

  • Microsoft Windows Small Business Server 2011