> Devices > Moving Devices

Moving Devices

You can move devices between customers and sites using the Moving Devices Wizard.

Note the following about moving devices:

  • you cannot move a device from a site or customer to a different SO or between SOs
  • tickets associated with a device are removed upon a move
  • the wizard will run a check on the validity of licenses and probes

Before you move a device, N-able recommends that you:

  • update both the local agent and probes to the latest version
  • verify that the target customer has enough licenses for a feature that is currently enabled on the device

To move devices using the Moving Devices Wizard

  1. At the Customer or Site level, click ViewAll Devices.
  2. Select the check box for the device or devices you want to move.
  3. Click Move Devices to run the Move Devices Wizard. See Moving Devices Wizard.