> Devices > Device Tabs > Remote Control Settings

Remote Control Settings

The Remote Control Settings tab lets you select properties and settings that control how remote control connections are established with managed devices.

To access Remote Control settings. click a device (hyperlink) from any of the N-central pages that display devices, for example, All Devices or Active Issues, and on the Device Details page, click Remote Control Settings.

General

Allow Remote Control

Allows remote connections.

Connection Type

Technology used for the connection.

Time Out in Minutes

Time allocated to establish a connection. If a connection is not established within this period, the request is terminated.

Connect Using

Local Agent: If a local agent is installed on the target device.

Probe: If the target device does not have an agent.

Custom

Target Port

Connection port on the target device.

Application to Run

Path and filename of the custom application.

Command Line Parameters

Additional parameters: Click Add to insert an IP Address or Port number.

Direct Connect (for devices with pre-10.2 agents only)

Monitor Only

Runs the connection in display-only mode. No interaction with the user's desktop is permitted.

Request User Permission

Prompts the user to allow a connection.

Permission Request Text

Text you want to display in the prompt on the user's desktop when requesting permission to establish a connection.

Display request for

Time in seconds that the permission request prompt is displayed on the user's desktop. If the user does not respond within the configured time limit, the request prompt drops. The minimum value is three (3) seconds; the maximum is 600 seconds.

After request times out, allow remote control

Permits connections to be established if no response to the permission request is received within the configured time limit. If unselected, and no response is received, connections will not be permitted.

MSP Connect (for devices with 10.2 agents)

Configuration Details
Monitor Only

Runs the connection in display-only mode. No interaction with the user's desktop is permitted.

Request User Permission

Prompts the user to allow a connection.

Permission Request Text

Text you want to display in the prompt on the user's desktop when requesting permission to establish a connection.

Display request for

Time in seconds that the permission request prompt is displayed on the user's desktop. If the user does not respond within the configured time limit, the request prompt drops. The minimum value is three (3) seconds; the maximum is 600 seconds.

After request times out, allow remote control

Permits connections to be established if no response to the permission request is received within the configured time limit. If unselected, and no response is received, connections will not be permitted.

Lock device when the remote session ends

After the session ends, the target machine locks to display a login prompt.

Authentication Method

No authentication, OS authentication (Windows or Mac), or Password.

Password

Password for Password authentication.

Performance Settings
Optimize desktop settings when in session

Removes the desktop background, disable themes and other graphics for better performance and lower bandwidth utilization.

Note: This behavior will be visible to the user on the target machine.

Disable Video Hardware Acceleration while on session

Disables advanced display options to achieve the best performance in capturing the image. This setting should be used for troubleshooting as it can lead to issues with some older drivers.

SolarWinds MSP recommends that you use Auto Detect which lets the software choose the best performance based on the detected video card.

Limit Image Capture

Reduces the screen capture rate based on system resource utilization.

Attempt peer to peer connection first

Attempts to make a P2P UDP connection to the device.

Note: In a situation where UDP is not allowed (for example, because of firewall permissions), this setting can add up to three (3) seconds to your connection time.

Remote Desktop

Target Port

Select a port on the target device.

Application to Run

Complete path and file name of the Remote Desktop application that you want to use to establish a connection.

SSH

SSH Version

SSH Version based on the version of SSH that customer networks require: V1 or V2. Most servers and clients support SSH-2.

Target Port

Connection port on the target device.

SSH Username

User name used to authenticate with the target device when establishing an SSH connection.

Application to Run

Path and filename of the SSH application to use for a connection.

TeamViewer

Password

Security password to be used by MSP N-central when signing in to TeamViewer.

Telnet tab

Target Port

User name used to authenticate with the target device when establishing an SSH connection.

Application to Run

Path and filename of the Telnet application that you want to use to establish a remote control connection.

Web Page

Protocol

Protocol to be used to establish a connection as either HTTP or HTTPS.

HTTPS provides secure connections while HTTP is the standard protocol used for Web Page connections.

Destination Address

Discovered address of the device to be used when establishing a Web Page connection.

Target Port

Path and filename of the Telnet application that you want to use to establish a remote control connection.

Destination Page

Path and filename of the web page to which the connection will be established.

The path can be relative or absolute.