> Filters > Filter the Active Issues view

Filter the Active Issues view

The Active Issues view, shows the last set of filtering conditions selected for the current account. Initially Active Issues shows all services on all devices with a status other than Normal. The filter and additional filtering options currently in effect are displayed at the top of the page.

To view the active issues, click Views Active Issues.

You can configure the information displayed in this view in a number of different ways.

1. Sort the devices by column

Click on any header, except Remote Control, Tools, Ticketing or Features, to sort in ascending or descending alphanumeric order by that column.

2. Hide/Show columns

Click on the icon in the left of the header row to display the list of available columns. Check those to be displayed, unchecked those to hide.

3. Filter using the filter panel

Click the Show Filter tab on the right display the filter panel.

a. Filter using freeform text search

Enter text in the Search field and click Search to find issues where the displayed information contains that text.

b. Apply a pre-configured or custom filter

c. Click a customer/site name to restrict the view to issues for this customer/site

To select more than one customer/site, hold the CTRL key.

d. Use the check boxes to filter by status, monitoring status, notifications and license type

It is generally standard practice during day-to-day operations to filter your Active Issues view by Failed and Warning status. This lets you view only items currently requiring attention.

You may have already set up filters and rules to create notifications that are triggered by the critical events you choose to monitor, and may wish not to show issues for which notifications have been triggered.

e. Select only the services you want to display

In some cases there may be items in the Active Issues view that are legitimately "failed" but you may prefer to only see them on monthly reports. Good examples of these are maintenance items such as Patch Status and System Warranty, which may swamp the view unless filtered out.

All services are shown in this section, and selected by default. Unselecting a service does not stop it being monitored and it will continue to appear in reports, trigger appropriate notifications if created, and so on.

f. Click Reset Filter to clear all filtering options.

Filtering and display options are remembered by this view even if you log out and log back in, so you need to use Reset to clear.

g. Click Create New Filter to create a new filter that can be used anywhere in N-central.

For information on using this view as a custom NOC board, see Use the Active Issues view as a NOC dashboard.