Launch the MSP Connect Viewer
After you install the MSP Connect Viewer, you can launch it with a single click.
- MSP Connect functionality is only available for N-central devices with upgraded 10.2 agents. For devices with older agents, the NTR Thick Client or browser plugin will continue to be used.
- You can lock a device to use MSP Viewer each time you click the Start Remote Control icon. For more information, click here.
- In the N-central All Devices view, identify the device to which you want to connect remotely.
- Click the Start Remote Control icon and select MSP Connect. If MSP Connect is grayed out, the device is unavailable for remote control functionality; but you can choose another remote control option.
If you receive an error stating that the URL is too old, your N-central server time is more than 15 minutes out of sync with UTC. Click here for a resolution to this problem.