> Report Manager > Administrative reports

Administrative reports

The administrative reports are accessed by going to Reports > Administrative. The reports available depend upon whether you have accessed the page from the Service Organization (SO) or Customer or Site (CS) level.

Agent/Probe overview

This report produces a list of all devices that have an agents and/or Windows probe installed for the entire service organization or the selected company. It shows the device name and operating system, and gives information about the agent or probe such as version, installation status and an error message if the latest version of the agent or probe was not successfully installed.

SO, CS

Customer/Site Users

This report is generated at the SO level, producing a list of all users by company, showing contact details, account type and account status.

SO
Customers

This report is generated at the SO level, producing a list of all companies, showing address and contact details.

SO
Devices

This report is generated at the SO level, producing a list of all devices by company, showing network address, operating system, number of monitored devices and agent version.

SO
License usage

This report shows license usage across a single company or the service organization, both as a chart and as a table showing the maximum allowed for each type, total used and percentage used.

SO, CS
Remote Support Manager

This report shows a summary of RSM-related licensing information across a single company or the service organization, as well as a breakdown of the customers and devices on which RSM has been installed.

SO, CS
System Audit The SO system audit report is available for the entire organization or for a single company. It is designed to support system administrators, generating reports for a selected time period that shows additions, modifications, deletions from the system, user sign-ins or user sign-outs. SO, CS