> Services > CCM > CCM Music on Hold Service

CCM Music on Hold Service

The Cisco CallManager (CCM) Music on Hold (MoH) service monitors the state of the MoH resources that are connected to the CallManager.

Service Type

WMI

Instances on a Device

1

Supported Systems/Applications

Cisco® CallManager Versions 4.x

Device Class

Server - Windows

Monitoring Probe

Windows probe

Scan Interval 15 minutes

Properties Queried and Calculations Performed

Namespace root\cimv2
WMI Class Win32_PerfRawData_CiscoCM_CiscoCallManager
WMI Property 0 MOHTotalMulticastResources
WMI Property 1 MOHMulticastResourceActive
WMI Property 2 MOHMulticastResourceAvailable
WMI Property 3 MOHOutOfResources
WMI Property 4 MOHTotalUnicastResources
WMI Property 5 MOHUnicastResourceActive
WMI Property 6 MOHUnicastResourceAvailable

Status Details

Status Detail

Description

Total Multicast Resources

The total number of MoH multicast resources that are currently registered with the CallManager.

Active Multicast Resources

The total number of MoH multicast resources that are currently registered with the CallManager and are in use (active).

Available Multicast Resources

The total number of MoH multicast resources that are currently registered with the CallManager and are not in use (available).

Multicast Resource Utilization (%)

A calculated percentage of the multicast resource utilization:

Active Multicast Resources * 100 / Total Multicast Resources

 

Out of Resources

The total number of attempts made to find an MoH resource when all other registered MoH resources were in use.

Total Unicast Resources

The total number of unicast MoH resources that are registered with the CallManager.

Active Unicast Resources

The total number of unicast MoH resources that are currently registered with the CallManager and are in use (active).

Available Unicast Resources

The total number of unicast MoH resources that are currently registered with the CallManager and are not in use (available).

Unicast Resource Utilization (%)

A calculated percentage of the unicast resource utilization:

Active Unicast Resource * 100 / Total Unicast Resources