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Windows Terminal Server Service

The Windows Terminal Server service monitors the availability of the port, which the clients of the Microsoft Terminal Services use to connect to the Terminal Services application. The availability of the port, which is determined by the service testing the port's connectivity, indicates that the Terminal Services are able to connect to the Terminal Services application. This service also measures the domain name system (DNS) resolution and the round trip time of the initial connection request and response. The availability results of the TCP service are then reflected on the status dashboard for the Windows Terminal Server service. 

You can set a maximum of three instances of this service a device, with each instance monitoring a different port on the device.

The Windows Terminal Server service does not use the Warning state.

Service Type

Generic TCP

Instances on a Device

3

Supported Systems/Applications

Microsoft Terminal Services

Device Class

Server - Generic, Workstation - Generic, Other, Printer, Scanner/Camera, Switch/Router, Laptop - Windows, Server - Windows, and Workstation - Windows

Monitored By

Windows probe, Central Server

Scan Interval

The time (in minutes) between each scan. The default is 5 minutes.

Timeout Value

The time (in seconds) that the central server waits before considering the test a failure. The default is 30 seconds.

Port Number

3389

Status Details

Threshold

Description

Terminal Server Services Availability

The threshold that determines the availability of the port.

Generic DNS Resolution

The threshold that determines whether the device name can be resolved.

If an FQDN has been specified, the service searches for its IP address. If the IP address is found, the state will be Normal. Otherwise, it will be Failed, based on the default settings.

If an IP address has been specified, the service checks only the IP address's format. If the format is correct, the state will be Normal. Otherwise, it will be Failed, based on the default settings.

Round Trip Time (msec)

The time for a request to be sent and received.