What is a role

Roles are a component of user permissions called Role-Based Permissions. A Role is a collection of permissions that enable MSP N-central users access to do their job. For example, an administrator who configures the system or a technician who troubleshoots devices.

A Role is not tied to a specific person or MSP N-central user. This gives you the flexibility to add or remove users from Roles. A way to think about Roles is similar to a movie franchise. The Role is James Bond, not the actor (user) who plays the part. Sean Connery and Roger Moore are actors that have played that role. There are many actors who have played James Bond, but there is only one James Bond character.

To view the available roles, click AdministrationUser ManagementRoles. MSP N-central includes four default roles. The Permissions column indicates what permissions are granted for each role. The icon color indicates whether all permissions have been assigned (green), some permissions have been assigned (yellow) or none (gray). Position the mouse cursor over the icon to see what roles have been assigned.

Do not delete all the Roles, otherwise you will not be able to perform any work with MSP N-central. Always keep at least the Default Administrator role

What do you want to do?

Role Inheritance

Due to the parent/child structure of MSP N-central, when you create an Role at a parent level, that Role will also be available the child levels.

For example, a Role added at the SO level can be used at the Customer and Sites level. If a Role is added at the Customer level, the Role is available for only that Customer and at the Sites level below, not at the SO level, or any other Customer.

All child levels can use but not modify the inherited parent Role.

Default Roles

MSP N-central includes a number of default roles to get your users up and running quickly. You can also create new Roles or clone the defaults Roles as a starting point.

These roles replace the previous Product Administrator, SO Admin/Tech/User, Admin User, Customer Dashboard User, and Remote Control User accounts.

Role Name Description
Default Administrator

Administrators set up Service Organizations and maintain the administrative functions of the MSP N-central server. The Administrator has read/write access to all accounts within the customer. The Administrator sets up other Administrators, Users, and Customer Dashboard User accounts.

By default, this role includes ALL permissions for every MSP N-central function.

Default Dashboard

This role is designed for users who view MSP N-central dashboards.

The user has read-only access within their customer level in MSP N-central and can view dashboards and statuses at their company locations, and can run reports, but cannot schedule the reports. An example of a type of user for this role is the customer President, CEO, CFO, area managers, and any staff concerned with historical data.

This role includes the permissions:

  • Dashboards - View
  • Services/Tasks - View
Default Remote Control

This role is designed for users who can view and launch remote control sessions to authorized devices. An example of a user for this type of role would be a customer staff member who need to be able to access their computers remotely through MSP N-central.

Users assigned to this Role cannot make configuration changes to devices.

This role includes the permissions:

  • All Devices Page - View
  • Custom - Manage
  • MSP Connect - Manage
  • Remote Desktop - Manage
  • SSH - Manage
  • Telnet - Manage
  • Web - Manage
  • TeamViewer - Manage
Default Technician

This role is designed for technicians.

Similar to the Default Administrator role, it includes all permissions for every MSP N-central function EXCEPT:

  • Administration Tools
  • Certificates
  • System Backup and REstore
  • RSS
  • Support Tools
  • System Upgrade Fail Message
  • Branding
  • Monitoring Custom Services
  • Monitoring Service Control
  • Monitoring Service Groups
  • Automation Manager Scheduled Tasks
  • Report Manager Access
  • Software Upgrade Notification
  • PSA Integration