> Views > All Devices View

All Devices View

The All Devices view lets you to work with multiple devices simultaneously. Devices displayed in the All Devices view are categorized by tab:

  • Network Devices: Routers, laptop and desktop computers.
  • Mobile Devices: Cell phones or tablets.
  • SaaS Devices: SaaS resources, such as Office 365.

Network Devices have the following characteristics:

  • They have one or more network interfaces with IP addresses.
  • Each interface can be routed to the central server using the IP address.
  • Each interface can be found on your system through asset discovery, and once found can be managed and monitored by a Probe or an Agent.

There are several ways to add network devices; we recommend using a Windows Probe to automatically discover and import devices.

Functions and Tools Icons

Icon

Feature

Description

Start Remote Control

Start Remote Control

Click to initiate a remote control session with the managed device.

Disconnect Remote Control

Disconnect Remote Control

Click to add a second connection to the device or disconnect an existing remote control session.

Remote Control Unavailable

Remote Control Unavailable

Indicates a device to which Remote Control connections are currently not available.

Tools menu

Provides immediate access to sections of the Tools tab.

For this menu to function, the Enable Direct Support option must be selected for the managed device.

User Currently Logged In

A user is signed in and connected to the device (this status is updated every 120 seconds).

Terminal Services User Logged In

A terminal services is signed in and connected to the device.

User Currently Disconnected

A user is not signed in or connected to the device.

User State Unknown

It is not known if a user is currently signed in or connected to the device.

Feature Icons

Icon Feature Description
Professional Mode Indicates that the device is using a Professional Mode license.
Security Manager Indicates that Security Manager has been deployed on the device.
Security Manager (Exchange) Indicates that Security Manager with the Exchange E-mail Protection module has been deployed on the server.
Security Manager Update Server Indicates that the device has been configured as an update server for Security Manager.
Patch Management Indicates that Patch Management has been enabled on the device.
Third Party Patch Management Indicates that the management of third-party software patches has been enabled on the device.
Backup Manager Indicates that Backup Manager has been deployed on the device.
Maintenance Window Indicates that a Maintenance Window has been configured for this device.

More on Device Classes and Monitoring Options

MSP N-central includes the following classes:

  • Laptop - Windows
  • Other
  • Printer
  • Scanner/Camera
  • Server - ESXi
  • Server - Generic
  • Server - Management Interface
  • Server - Windows
  • Storage
  • Switch/Router
  • Workstation - Generic
  • Workstation - OS X
  • Workstation - Windows

Mobile Device and SaaS Device are listed as a default option in the Device classes screen of the NAC but existing devices of another class cannot have their class modified to either Mobile Device or SaaS Device.

MSP N-central 9.5 introduced the new Storage device class. If you had previously created a custom device class called Storage, MSP N-central will automatically rename this to Storage (Custom) to avoid any potential conflicts with the default Storage device class.

You can remotely control devices that are classified as Server - Windows, Workstation - Windows or Laptop - Windows.To standardize monitoring of devices, you can apply service templates with preconfigured services to devices. You can apply service templates when you add or edit a device.

MSP N-central allows you to manage the power control of Intel® vPro™ devices. We recommend the following configuration order:

  1. Add Intel® vPro™ credentials to a Windows probe.
  2. Enable Intel® vPro™ on a device.

After MSP N-central is configured for Intel® vPro™ devices, you can turn an Intel® vPro™ device on, off, or restart it remotely. In addition, you can monitor these devices using the Intel® vPro™ Status service.

Monitoring Options by class

Device Class

Monitoring Options

Laptop - Windows

Local Agent, SNMP, EDF Enabled, Intel® vPro™ Enabled

Other

SNMP Enabled, EDF Enabled

Printer

SNMP Enabled, EDF Enabled

Scanner/Camera

SNMP Enabled, EDF Enabled

Server - ESXi SNMP

Server - Generic

Local Agent, SNMP, Backup Exec, EDF Enabled, Intel® vPro™ Enabled

Server - Windows

Local Agent, SNMP, Backup Exec, EDF Enabled, Intel® vPro™ Enabled

Storage SNMP

Switch Router

SNMP Enabled, EDF Enabled

Workstation - Generic

Local Agent, SNMP, EDF Enabled, Intel® vPro™ Enabled

Workstation - OS X Local Agent, SNMP

Workstation - Windows

Local Agent, SNMP, EDF Enabled, Intel® vPro™ Enabled

Make All Devices your default view when you first sign in

  1. In the top-right Utility Menu, click the profile icon .
  2. On the Details tab of the Account Information screen, select either All Devices - Network Devices Tab or All Devices - Mobile Devices Tab from the Default View drop-down and click Save.