> Administration > PSA Integration > Help Desk Manager > Configuring N-central to Communicate with Help Desk Manager

Configuring N-central to Communicate with Help Desk Manager

For MSP N-central to be integrated with Help Desk Manager, it must be configured to be able to communicate with the Help Desk Manager server.

You can configure your Help Desk Manager integration with MSP N-central at either the System or the SO level.

  • At the SO level, you can define different configurations for each SO which lets any SO administrator modify integration settings

  • At the System level, only the Product Administrator can modify the configuration

  1. Login to MSP N-central.
  2. In the navigation pane, click Administration > PSA Integration > Configure PSA Integration.
  3. From the Choose your PSA Solution drop-down menu in the PSA Integration screen, select Help Desk Manager.
  4. Under Integration Credentials:
    1. Type the Network Address of the Help Desk Manager server (including protocol and port number if required) to which MSP N-central will communicate.
    2. Type (or paste) the API Key that was obtained from Help Desk Manager. For more information, refer to Obtaining the Help Desk Manager API Key.
  5. Under Ticketing Errors, type the Email Recipient to which MSP N-central will send error emails if networking or configuration issues prevent it from creating a ticket in Help Desk Manager.
  6. Click Save.
  7. The Testing connection dialog box will appear while the Network Address and API key are being verified.

  8. When the connection has been successful, you will see a toggle set to ON next to Help Desk Manager in the Choose Your PSA Solution drop-down, and below that, the version of Help Desk Manager that you are connected to.

  9. In left pane, more options will appear under PSA integration: Export Devices, Mapping - Customers, Mapping - Devices, Ticketing.

    After this procedure is complete, follow the next steps: