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PSA and Ticketing Overview

PSA (Professional Services Automation) is a software solution that incorporates separate project management, time tracking, invoicing, and collaboration tools (to name a few) used by many professional service providers.

From an IT perspective, it allows an MSP to automatically create tickets, export device asset information, and generate billable items for their customers.

MSP N-central incorporates ticket integration with leading PSA solutions, including:

  • Autotask
  • ConnectWise
  • MSP Manager
  • Help Desk Manager
  • Marval
  • Tigerpaw

Custom PSA Integration functionality allows you to link your custom PSA application with N-central.

Configure PSA integration at the SO and System level:

  • At the SO level, you can define different configurations for each SO which lets any SO administrator modify integration settings

  • At the System level, only the Product Administrator can modify the configuration

PSA integration allows you to manage tickets, including viewing ticket details and creating tickets through Active Issues, Device Details, or the Audit Trail.

You can set up notifications in N-central so that when the status of a service returns to Normal, ticket status is updated. For example, when a service returns to Normal, you can set up notifications to send an email, or close or change the status of a ticket in the PSA.

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