> Administration > PSA Integration > Review and Update the Time Limit of a Ticket

Review and Update the Time Limit of a Ticket

You cannot update or view Tigerpaw tickets in MSP N-central.

After a ticket has been closed, an issue may reoccur on a device within a given time period and remain associated to the service.

You can see the service association in the Status tab of the Active Issues view.

This is because a time limit was specified for reopening tickets when the Ticketing Recipient was set up. Until that time limit has passed, a new ticket cannot be created. Configure the time limit to adjust how long before a ticket can be reopened, or a new one created.

  1. Navigate to PSA Integration > Ticketing Recipient > Notification Settings > Handling Repeat Failures.
  2. Change the time limit by selecting the option Reopen tickets within <select number> hours of ticket creation.