> Administration > PSA Integration > Create Tickets through Active Issues

Create Tickets through Active Issues

You cannot update or view Tigerpaw tickets in MSP N-central.

You can get an overview of all tickets on a device by going to the Active Issues view. From here you can view ticket information, create tickets or connect directly to the PSA.

The Active Issues view is also a panel on the Device Details page.

  1. Navigate to Active Issues.
  2. Click Create in the Ticketing column of the device for which you want to create a ticket.

    MSP N-central will log in to the PSA software to create a new ticket. The ticket number will be displayed when you click Ticket ID.

    A status is available when you roll over the Ticket ID number.