> Administration > PSA Integration > Create Tickets from the Audit Trail

Create Tickets from the Audit Trail

You cannot update or view Tigerpaw tickets in MSP N-central.

The Audit Trail provides a log of all recent actions on a managed device. You can review all tickets and their details, create a new ticket, or update tickets.

When creating a new ticket, the Audit Trail allows you to select multiple issues and include them in a single ticket.

  1. Open the Audit Trail for any managed device by doing the following:
    1. Navigate to the All Devices view and click the device Name.
    2. Click Audit Trail located in the upper right-hand corner.
  2. Select one or more issues to include in the new ticket. The Create New button becomes active after a selection is made.
  3. Click Create Ticket.
  4. Specify a Title for the ticket.
  5. Optionally, provide a Description and Note.
  6. Specify an existing Ticketing Recipient and click OK.