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Update Tickets using the Audit Trail

You cannot update or view Tigerpaw tickets in MSP N-central.

The Audit Trail provides a log of all recent actions on a managed device. You can review all tickets and their details, create a new ticket or update tickets.

When updating a ticket, the Audit Trail allows you to select multiple issues and include them in a single ticket.

  1. Open the Audit Trail for any managed device by doing the following:
    1. Navigate to the All Devices view and click the device Name.
    2. Click Audit Trail located in the upper right-hand corner.
  2. Select one or more issues to include in the new ticket. The Update Ticket button becomes active after a selection is made.

    Select the checkbox next to Date to select all issues.

  3. Click Update Ticket.
  4. Click Select Ticket and make a selection from the tickets provided.
  5. Click OK.