> Administration > PSA Integration > View Ticket Details through Active Issues

View Ticket Details through Active Issues

You cannot update or view Tigerpaw tickets in MSP N-central.

You can get an overview of all tickets on a device by going to the Active Issues view. From here you can view ticket information, create tickets or connect directly to the PSA.

The Active Issues view is also included as a panel on the Device Details page.

  1. Navigate to the Active Issues view.

    If there are Tickets currently open for a device, a Create button will be displayed in the Ticketing column on the far right of the screen.

    If a ticket is older than three days it will not appear in the Active Issues view.

  2. In the Ticketingcolumn click Ticket ID.

    MSP N-central will display a ticket number and a status for the ticket.

  3. Hover your mouse over the number to display ticket status information.
  4. Click the ticket number to connect to log in to the PSA software to display the specific ticket being reviewed.