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Clear Print Spool

Quick Description This Automation Policy will clear and reset the print spooler queue in order to remove interrupted print jobs that may be preventing subsequent print jobs from being completed.
Applies To N-central 9.5.x
Last Revised April 10, 2014

Overview

Corrupted print jobs can disrupt printing for an entire organization which may require that corrupted print jobs must be manually deleted from a print queue before printing is restored. This Automation Policy will check if the Print Spooler Windows Service is running and, if not, it will attempt to restart the Print Spooler Windows Service. If the Print Spooler Windows Service does not successfully start, the path of the print queue will be obtained from the registry and all SHD and SPL files will be deleted from the print queue. The Policy will then again attempt to restart the Print Spooler Windows Service.

This Policy must be run against the Print Server that is sharing the network printer.

Input Parameters

No input parameters required.

Automation Policy

Outcome

Potentially corrupted SHD and SPL files will be deleted from the print queue in an attempt to restore print functions.