> Probes and Agents > Agents > Upgrade a Windows agent

Upgrade a Windows agent

MSP N-central intelligently manages the Windows agents by queuing the upgrades. This caching behavior reduces the impact on network resources by only downloading the upgrade software once from your MSP N-central server rather than having each Windows agent individually download the upgrade software.

The MSP N-central server performs a maximum of 15 upgrades at one time to minimize the demand on network resources. If you configure to upgrade both Windows agents and probes, MSP N-central will upgrade the probes first, because they are responsible for monitoring multiple devices.

If an upgrade fails, MSP N-central will retry after 30 minutes, regardless of priority. This also presumes that the device is online to receive the upgrade.

If an agent is version or newer, it will attempt to obtain its upgrade software from the Windows probe on that LAN. If the agent is unable to connect to a Windows probe, it will attempt to obtain the upgrade software from the MSP N-central server.

  1. Click ViewsAll Devices.
  2. Select the check box beside the name of each of the devices you want to upgrade.
  3. Click Update Monitoring Software.
  4. For the Upgrade Agent drop-down list box, select Now to update to the latest version, or click Always to automatically update the agent when a new version becomes available.

  5. Click Save.

MSP N-central downloads the latest agent software when available and installs it on the configured servers.