> Deploying > Professional and Essential licenses

Professional and Essential licenses

Devices can be added to the MSP N-central server in either Professional or Essential license mode. Professional Mode devices can use all of the MSP N-central monitoring and management features and will count towards your device licensing limit. The licensing mode of a device is assigned when the device is first added to MSP N-central. This can be modified after the device has been added by editing the device's properties.

To purchase licenses for MSP N-central features, contact your Partner Development Specialist (PDS). You can look up your PDS and their contact information in the N-able Resource Center by going to My Account. You can also send an email to n-ablesalesgroup@solarwinds.com.

Professional licenses

Based on licensing arrangements, there are two types of Professional Mode device licenses: Per Device Class and Per Individual Device.

Per Individual Device licenses are designed for when you are using MSP N-central to manage your own organization's internal infrastructure. These licenses allocate a single Professional Mode device license for each individual device.

Per Device Class licenses are designed for when you are using MSP N-central to deliver IT services to your customers. These licenses are divided into three sub-types:

  • Professional Mode Workstations - For devices of the Workstation - Windows, Workstation - OS X, Workstation - Generic or Laptop - Windows class.
  • Professional Mode Network Devices - For devices of the Switch/Router, Storage, Scanner/Camera, Printer, or Other class.
  • Professional Mode Servers - For devices of the Server - Windows, Server - Generic, Server - ESXi or Custom Device class.

Use cases

Professional Essential
  • Foundation for Proactive and Managed programs
  • Delivery of Scheduled Maintenance tasks
  • Leveraged to preform Reactive Help Desk Tasks
  • Network Device Management (Firewalls, Routers, Switches, VMware Servers, etc.)
  • 3rd Party Software Monitoring, and custom monitoring
  • Foundation for à la carte program; each à la carte line items is delivered with an Essential node
  • Delivery of network assessments (in conjunction with Report Manager)
  • Sales tool; leveraged as a proof of concept for prospective clients
  • Mixed environment: Essential on some devices and Professional on others (that is, Essential on workstations and Professional on Servers). Used to help transition non-contracted devices into contracts
  • Break/fix environments to assist with support process.

Essential mode license limits

The Essential mode license provides robust options. Some services have limited scan times as outlined in the table below.

Service Name Minimum Scan Interval
AV Status Service 4 hours
Agent Status Service 15 minutes
CPU Service (Local API, SNMP, WMI) 4 hours
Connectivity Service 15 minutes
DNS Service 15 minutes
Disk Service (Local API, SNMP, WMI) 4 hours
TCP Port Availability 15 minutes
Intel® vPro™ Status Service 15 minutes
Memory Service (Local API, SNMP, WMI) 4 hours
Patch Status Service 4 hours
Printer Conf Changes Service 15 minutes
Printer Cover Status Service 15 minutes
Printer Display Service 15 minutes
Printer Page Count Service 15 minutes
Paper Supply Level Service 15 minutes
Printer Status Service 15 minutes
Printer Toner Level Service 15 minutes
SMTP Service 15 minutes

Also note the following:

  • The only Automation Manager policies that may be run are List Top CPU-MEM Processes and Software Inventory.
  • The only Remote Control types that may be used are Direct Connect, VNC, Remote Desktop and Web.
  • Backup Exec, SNMP, and EDF monitoring are not available.
  • Power Control and System Change management are not available.
  • Custom services are not available.
  • The device may not be used in any Scheduled Tasks.

The restriction on Scheduled Tasks is not enforced if managed services (for example, those related to Patch Management or AV Defender) are applied to Essential Mode devices in which case, Scheduled Tasks related to those services may be run on the device.

Changing license modes

When a service template is associated with a device that has been configured in Essential Mode, any services that are classified as Professional services will not be applied. If the device is then changed from Essential Mode to Professional Mode, MSP N-central will automatically re-apply service templates so that any services that had been omitted because they are classified as Professional services will be applied.

Licenses will be used for a minimum period of 15 days. If a device’s license usage is modified, the original license usage will continue to be in effect until the 15-day minimum period has ended.

Feature comparison

The table below outlines the differences between the two license options.

Professional Essential
Monitoring Monitoring
  • Full Monitoring (5 minute intervals)
  • Asset Monitoring
  • Connectivity Monitoring
  • Patch Status Monitoring
  • Printer Monitoring
  • Warranty Monitoring
  • Event & Security logs
  • Windows Services
  • Windows Processes
  • Traffic Monitoring
  • VMware Monitoring
  • Custom Services
  • Asset Monitoring (4 hour interval)
  • Connectivity Monitoring (15 minute interval)
  • Patch status monitoring
  • Printer Monitoring
  • Warranty Discovery
Task Management Task Management
  • Patch Management (Windows)
  • Scheduled Automated Script Execution
  • Self-Healing Automated Procedures
  • Software Distribution
  • Application Compliance
  • License Key Discovery
  • License Key Discovery
Reporting Remote control options Reporting Remote control options
  • MSPConnect
  • Remote Desktop
  • Web Page
  • Remote Support Manager
  • SSH
  • Telnet
  • Teamviewer
  • MSPConnect
  • Remote Desktop
  • Web Page
  • Teamviewer
Add-ons Add-ons
  • Patch Management (3rd Party)
  • Backup Manager
  • AV Defender
  • Patch Management (Windows and 3rd Party)
  • Automation on Essentials
  • DirectSupport on Essentials
  • Backup Manager
  • AV Defender