> MSP Connect > Adjust Performance Settings in the MSP Connect Viewer

Adjust Performance Settings in the MSP Connect Viewer

There are a number of settings that can be adjusted to optimize the Remote Desktop within the Viewer.

  1. Launch the MSP Connect Viewer.
  2. Click View in the footer. The following table provides details about how to optimize the Viewer.
  3. Size You can change the size of the client’s desktop image within your session window. You can resize the remote screen between 10% to 200% of its original size. You can also downscale the screen to the viewer window or choose Always fit to Window so that the remote screen will always be adjusted to the size of the Viewer’s window.

    If you scale down the picture using a specific value (from 10% to 90%), the amount of image data transmitted in a session will be decreased, which can be useful in slow connections. The downscale has to be explicit: this benefit will not occur when you use Always fit to Window or Downscale to Window.

    The Viewer will always reapply the size settings from your last session.

    Color Choose from several color modes, including some specially optimized for low bandwidth.
    Optimize For The default Auto setting selects the best connection settings options based on connection performance between the technician and the client.
    Change TS Session By default, the Agent will remotely control the local Terminal Services (TS) session on a computer. If the computer is a Terminal Server with several concurrent users, this feature will allow the cycling through different TS sessions. MSP Connect can only control active sessions. In other words, a user must be logged in and interacting with the TS session.
    Show Remote Cursor This setting is enabled by default and allows the technician to view the remote mouse pointer.
    View Only Disables local input to the client’s machine. This setting can be useful when the technician needs to monitor the screen activity and does not want to disrupt the activities performed on the remote computer.

    This setting is not supported on machines that require a password when waking from sleep.

    Full Screen Brings the console to full screen, hiding the header and footer bars in the Remote Desktop tab. To exit this mode, move the mouse to the upper-right corner of the screen and wait for the header to reappear, and double-click on any empty space. You can also use the icon, placed on the upper-right corner of the header, or use SHIFT+CTRL+F.
    Refresh Refreshes the remote image.