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CCM Performance Service

The Cisco CallManager (CCM) Performance service monitors key performance indicators on the CallManager. This includes:

  • the average expected delay before calls are answered;
  • the number of calls rejected due to call throttling; and
  • metrics on code entry and exit conditions.

Service Type


Instances on a Device


Supported Systems/Applications

Cisco® CallManager Versions 4.x

Device Class

Server - Windows

Monitoring Probe

Windows probe

Scan Interval

15 minutes

Properties Queried and Calculations Performed

Namespace root\cimv2
WMI Class Win32_PerfRawData_CiscoCM_CiscoCallManagerSystemPerformance
WMI Property 0 AverageExpectedDelay
WMI Property 1 CallsRejectedDueToThrottling
WMI Property 2 CodeRedEntryExit
WMI Property 3 CodeYellowEntryExit

Status Details

Status Detail


Average Expected Delay (ms)

The CallManager's delay in responding to the calls.

Calls rejected due to call throttling

The Number of calls rejected due to call throttling.

Code Red Entry and Exit

The number of times the CallManager fails.

Code Yellow Entry and Exit

The number of warnings that are displayed before CallManager failure.