> Services > CCM > CCM Phone Service

CCM Phone Service

The CCM Phone service monitors the status and IP address of the specified phone.

This service cannot use About self-healing.

Service Type


Instances on a Device


Supported Systems/Applications

Cisco® CallManager Versions 4.x to 6.x

Device Class

Server - Windows

Monitored By

Windows Probe

Scan Interval 5 minutes
Phone You need to specify the name of the phone to be monitored. For a list of the phones associated with the CCM server, query the server with the SNMP OID.


Metric Name




The Status metric is mapped as:

  • Normal: 2
  • Warning: 5
  • Failed: 1,3,4
Status Description

The description of the statuses:

  • 1: Unknown
  • 2: Registered
  • 3: Unknown
  • 4: Rejected
  • 5: Partially Registered
IP Address