> Services > CCM > CCM Voicemail Device Service

CCM Voicemail Device Service

The CCM Voicemail Device service monitors the status of the specified CCM Voicemail device.

This service cannot use About self-healing.

Service Type


Instances on a Device


Supported Systems/Applications

Cisco® CallManager Versions 4.x to 6.x

Device Class

Server - Windows, Server - Generic

Monitored By

Windows probe, Windows agent
Scan Interval 5 minutes
Voicemail Device Name Enter the name of the voicemail device to be monitored. For a list of the voicemail devices attached to the CCM server, query the CCM server with the SNMP OID.


Metric Name



Device Description The description of the Voice Messaging Device. This description is given when the Voice Messaging Device is configured in the CCM.

The Status metric is a mapped value:

  • Normal: 2
  • Warning: 5
  • Failed: 1,3,4

Meanings are:

  • 1 = Unknown
  • 2 = Registered
  • 3 = Unregistered
  • 4 = Rejected
  • 5 = Partially Registered
Status Description

Describes the status as one of:

  • Unknown
  • Registered
  • Unregistered
  • Rejected
  • Partially Registered
Status Reason The reason for the current status of the voice mail device.