> Services > Physical Drives > Physical Drive (HP) Service

Physical Drive (HP) Service

The Physical Drive (HP) service monitors the overall status of physical drives attached to HP servers running HP’s Insight Manager software.

Special Note

This service operates in conjunction with the vendor-supplied hardware agent and requires SNMP to be configured so that it is accessible from both the MSP N-central Agent and the MSP N-central Probe.

The following are the requirements in order to associate this service with a device:

  • The device must undergo discovery using a Probe-based asset scan.
  • You need to enable SNMP enabled on the device on the Properties tab of the device.
  • Once you enable SNMP for the device, you need to configure a community string. The default community string is public.

Service Type


Instances on a Device


Supported Systems/Applications

HP servers running HP’s Insight Manager software

Device Class

Server - Generic and Server - Windows

Monitored By

Windows probe

Scan Interval

5 minutes

Physical Drive (HP)

The unique identifier of the physical drive. You can obtain the identifier by querying the device with the SNMP OID.


Metric Name



Physical Drive State

The status is mapped as:

  • Normal: 2
  • Failed: 1, 3, 4


  • 1: The HP Insight Manager Agent doesn't recognize the drive; you may need to upgrade your HP Insight Manager agent and/or driver software
  • 2: The drive is functioning properly
  • 3: The drive is no longer operating and should be replaced
  • 4: The drive has a predictive failure error and should be replaced

Physical Drive State Description

Describes the status of the physical drive.



The model name and/or number of the physical drive.

Serial Number

The serial number of the physical drive.

Drive Bay

The bay where the physical drive is currently installed.