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Physical Drive (Intel) Service

The Physical Drive (Intel) service monitors the status of the physical drive attached to a supported Intel® RAID controller.

The service requires a Drive Identifier. The default configuration for the service identifies the logical drive as 0 but this may not be the correct identifier for all devices. To see the list of available logical drive identifiers, query the device with the SNMP OID.

Special Note

This service operates in conjunction with the vendor-supplied hardware agent and requires SNMP to be configured so that it is accessible from both the MSP N-central Agent and the MSP N-central Probe.

The following are the requirements in order to associate this service with a device:

  • The device must undergo discovery using a Probe-based asset scan.
  • You need to enable SNMP enabled on the device on the Properties tab of the device.
  • Once you enable SNMP for the device, you need to configure a community string. The default community string is public.

Service Type


Instances on a Device


Supported Systems/Applications

Intel(R) RAID controllers SRCSAS18E, SRCSAS144E, SROMBSAS18E, SRCSASJV, SRCSASRB and SRCSATAWB with Intel® RAID WEB Console Utility 2.34-00

Device Class

Server - Generic and Server - Windows

Monitored By


Scan Interval

5 minutes

Drive Identifier

Specify the SNMP identifier for the drive. You can obtain the identifier by querying the device with the SNMP OID.


Metric Name



Physical Drive State

The status of the physical drive is mapped as:

  • Normal: 0,24
  • Warning: 2
  • Failed: 1,16,17,20


  • 0: Unconfigured - Good
  • 1: Unconfigured - Bad
  • 2: Hot Spare
  • 16: Offline
  • 17: Failed
  • 20: Rebuild
  • 24: Online

Physical Drive State Description

Describes the status of the physical drive as one of:

  • Unconfigured - Good
  • Unconfigured - Bad
  • Hot Spare
  • Offline
  • Failed
  • Rebuild
  • Online


The manufacturer of the physical drive.


The model name and/or number of the physical drive.


The total capacity of the physical drive in megabytes.