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You can recover and reset your Report Manager Administrator user name or password through the Windows Start menu.
|Note:||If you have upgraded from N-compass to Report Manager, your administrative user name remains: email@example.com. Otherwise, your administrative user name will be firstname.lastname@example.org|
To recover or reset the administrator user name and password
|1.||Click Start > All Programs > N-able Technologies > Report Manager > Access Recovery.|
The Report Manager Access Recovery screen appears.
|2.||If required, specify a new Report Manager Administrative User.|
|3.||Specify a Password.|
Your Report Manager Administrator credentials are updated.